Customer Relations
Customer Relations are an essential part of any company, as this aspect is responsible for ensuring that customer satisfaction is maintained at a high level. It’s paramount that the person responsible for liaising between the company and its customers is professional and courteous.
List of Services
Explore our main services in customer relations below. Remember, every project and need is different, so pricing can vary. Get in touch today to find out the cost of your specific needs!
Services Provided
Manage and develop relationships with customers by providing them with information and advice, and resolving their problems in whatever situation arises
Identify and analyze customer needs and expectations, and develop strategies to meet them
Analyze and monitor customer performance and customer profiles, and organize loyalty programs, if applicable
Set up and manage systems for collecting and using customer data and information to improve upon current services
Develop and/or improve customer service policies and procedures
Participate in meetings, trade fairs, and events to promote the company's products and services
Advise in the development of marketing budgets and plans
Implement and execute the company’s marketing strategies
Analyze collected data and generate reports for senior management to contemplate
Create and propose projects to improve customer service and increase customer numbers
Build and maintain profitable relationships with key clients and partner companies
Resolve any customer complaints quickly and efficiently.
Keep customers updated on the latest products to increase sales with relevant correspondence strategies and marketing campaigns
Expand the customer base by upselling and cross-selling
Conduct business reviews using CRM programs and email campaigns
Create, send, and gather reviews from past and current customers and clients
Answer questions from leads and potential clients
Alexis... was an excellent communicator and travel coordinator!
C. Walker
★★★★★